TERMS OF USE

THESE TERMS AND CONDITIONS ("TERMS OF USE") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF ISANOPS WEBSITE AND ISANOPS COMPUTER REPAIR & SUPPORT SERVICE AND YOUR RELATIONSHIP WITH ISANOPS. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS. YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS WILL BE IMPLIED BY THE USE OF THE ISANOPS.COM SERVICE.

"AGREEMENT"

THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS MENTIONED FOR YOUR PLAN ORDER ACCEPTABLE USER POLICY (AUP) AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND ISANOPS.COM (THE "AGREEMENT"). THE PLAN ORDER WILL FORM THE PART OF THE "AGREEMENT" ONLY IF THE SAME HAS BEEN ACKNOWLEDGED BY ISANOPS.COM IN WRITING OR BY AN E-MAIL. YOU MUST AGREE TO THE TERMS AND CONDITIONS IN ORDER TO BE ELIGIBLE TO USE THE ISANOPS.COM PORTAL (DEFINED BELOW), OR OBTAIN SERVICES (DEFINED BELOW).

DEFINITIONS

CERTAIN TERMS DEFINED IN THESE TERMS AND CONDITIONS ARE ALSO USED IN THE ACCEPTABLE USER POLICY (AUP) AND THE PRIVACY POLICY AND ARE INCORPORATED BY REFERENCE TO THESE TERMS AND CONDITIONS.

"CONTENT"

SOFTWARE, MATERIALS, SERVICES AND OTHER RELATED INFORMATION ARE COLLECTIVELY REFERRED TO AS "CONTENT."

"YOU" OR "YOU"

"YOU" MEANS YOU INDIVIDUALLY, ANY PERSON, INCLUDING ANY EMPLOYER THAT YOU ARE ACTING ON BEHALF OF.
"ISANOPS.COM CERTIFIED TECHNICIAN/(S)"
"ISANOPS.COM CERTIFIED TECHNICIAN MEANS" TECHNICIANS AND SPECIALISTS CERTIFIED BY ISANOPS.COM TO PERFORM THE SERVICES UNDER THIS AGREEMENT.

"SUBSCRIPTION BASED PLANS"                                                                                      

"SUBSCRIPTION BASED PLANS" OR "SUBSCRIPTION/(S)" ARE TENURED SUBSCRIPTION PLANS OFFERED BY ISANOPS.COM THAT ARE ACTIVE FOR A SPECIFIED PERIOD AND WILL NOT INCLUDE ANY INCIDENT BASED PLANS SUCH AS "PER INCIDENT PLAN" OR THE LIKE.

"SERVICES" AND "ISANOPS.COM PORTAL"

ALL REFERENCES TO "SERVICES" REFER TO ANY ISANOPS.COM SERVICE PLAN THAT YOU ENTER INTO WITH ISANOPS.COM THROUGH USE OF THE ISANOPS.COM WEBSITE LOCATED AT WWW.ISANOPS.COM (THE "ISANOPS.COM PORTAL") OR BY CALLING THE ISANOPS.COM PHONE NUMBER MENTIONED ON THE ISANOPS.COM WEBSITE. THESE TERMS OF USE GOVERN ALL PLANS AVAILABLE THROUGH THE ISANOPS.COM WEBSITE, AND ANY USE OF THE ISANOPS.COM PORTAL. IN THE EVENT OF ANY CONFLICT THESE TERMS OF USE CONTROL ANY VALID PLAN ORDER FORM THAT YOU SUBMIT REQUESTING SERVICES ("PLAN ORDER").

"MATERIALS"

"MATERIALS" MEANS ANY WEB CASTS, DOWNLOAD AREAS, WHITE PAPERS, PRESS RELEASES, DATASHEETS, FAQS, PRODUCT INFORMATION, QUICK REFERENCE GUIDES, OR OTHER WORKS OF ANY KIND THAT ARE MADE AVAILABLE TO DOWNLOAD FROM THE ISANOPS.COM PORTAL ARE THE PROPRIETARY AND WORK OF ISANOPS.COM AND/OR ITS SUPPLIERS. THE DEFINITION OF "MATERIALS" DOES NOT INCLUDE THE DESIGN OR LAYOUT OF THE ISANOPS.COM WEB SITE OR ANY OTHER ISANOPS.COM OWNED, OPERATED, LICENSED OR CONTROLLED WEBSITE.

"SOFTWARE"

"SOFTWARE" MEANS A COMPUTER PROGRAM OF ANY KIND, WHETHER OWNED BY ISANOPS.COM OR A THIRD PARTY, WHETHER DELIVERED VIA DOWNLOAD, CD, OTHER MEDIA, OR OTHER DELIVERY METHOD, INCLUDING CLIENT AND/OR NETWORK SECURITY SOFTWARE. ELEMENTS OF THE SOFTWARE ARE PROTECTED UNDER COPYRIGHT, TRADE SECRET, UNFAIR COMPETITION, AND OTHER LAWS. SOFTWARE INCLUDES BOTH ISANOPS.COM SOFTWARE AND THIRD PARTY SOFTWARE. YOUR USE OF SOFTWARE IS SUBJECT TO THE RESPECTIVE AGREEMENTS SUCH AS A LICENSE AGREEMENT OR USER AGREEMENT THAT ACCOMPANIES OR IS INCLUDED WITH THE SOFTWARE, ORDERING DOCUMENTS, EXHIBITS, AND OTHER TERMS AND CONDITIONS THAT APPLY ("LICENSE TERMS").

SUBMISSION OF PLAN ORDERS; SERVICE PLANS

YOU MAY ORDER SERVICES BY SUBMITTING PLAN ORDERS THROUGH THE ISANOPS.COM PORTAL OR BY CALLING ISANOPS.COM. ONCE ISANOPS.COM ACCEPTS THE PLAN ORDER SUBMITTED BY YOU, THEN YOU WILL RECEIVE AN EMAIL FROM ISANOPS.COM AT THE EMAIL ADDRESS THAT YOU PROVIDE OR HAVE PROVIDED TO ISANOPS.COM AS PART OF THE REGISTRATION PROCESS FOR THE SERVICES. ISANOPS.COM IS NOT RESPONSIBLE FOR RENDERING SERVICES IN CONNECTION WITH ANY PLAN ORDER THAT IT HAS NOT ACCEPTED. UPON ACCEPTANCE BY ISANOPS.COM OF A PLAN ORDER, YOU WILL HAVE A SERVICE PLAN.

UNDERTAKING

SUBJECT TO THE TERMS AND CONDITIONS, AND OTHER TERMS SPECIFIC TO EACH SERVICE PLAN, ISANOPS.COM WILL ADDRESS YOUR QUERY USING COMMERCIALLY REASONABLE EFFORTS IN PROVIDING APPROPRIATE SOLUTIONS UNDER THE SERVICES. IN MOST CASES, ISANOPS.COM WILL ATTEMPT PROBLEM DIAGNOSIS AND A SOLUTION THROUGH CHAT, EMAIL OR REMOTE AND/OR A SCHEDULED ONSITE VISIT OR OTHER MEANS AS IT DEEMS MOST APPROPRIATE UNDER THE CIRCUMSTANCES. YOU UNDERSTAND THAT IF REMOTE ACCESS IS USED ON YOUR COMPUTER THERE WILL BE NO RESIDUAL SOFTWARE FROM THE REMOTE SESSION; HOWEVER, THERE MAY BE A TEXT FILE PLACED ON YOUR COMPUTER THAT WILL EXPLAIN THE WORK THAT WAS DONE ON YOUR COMPUTER. IF SUCH A TEXT FILE IS PLACED ON YOUR COMPUTER, YOU HAVE THE OPTION TO EITHER SAVE THE FILE FOR FUTURE REFERENCE OR TO DELETE IT FROM YOUR COMPUTER. ALL UNDERTAKINGS UNDER SERVICE PLANS ARE SUBJECT TO ISANOPS LIMITED WARRANTY, WHICH IS SET FORTH BELOW. YOU AGREE TO PAY ALL SERVICES FEE AND ANY OTHER APPLICABLE FEE/CHARGES AS SET OUT IN THE RELEVANT PLAN ORDER IN ACCORDANCE WITH THE PAYMENT TERMS PROVIDED BELOW.

PAYMENT

SERVICES AGAINST ANY PLAN ORDER WILL BE AVAILABLE ONCE YOU HAVE MADE PAYMENT FOR SERVICES ACCORDING TO THE REQUIREMENTS OF THE CORRESPONDING PLAN ORDER. ISANOPS.COM HAS NO OBLIGATION TO RENDER SERVICES UNDER ANY SERVICE PLAN IF THE PAYMENTS AS REQUIRED UNDER ANY PLAN ORDER HAVE NOT BEEN MADE.

YOU UNDERSTAND THAT CERTAIN SERVICE PLANS MAY HAVE FEE INCLUDING, BUT NOT LIMITED TO "SERVICE FEE" AND/OR "ACTIVATION FEE" PAYABLE EITHER ON AN ANNUAL BASIS ("ANNUAL PAYMENT PLAN") OR ON A MONTHLY BASIS ("RECURRING PAYMENT PLAN"). SUBJECT TO THE APPLICABLE TERM PLAN, ALL PAYMENTS UNDER THE ANNUAL PLAN SHALL BE MADE UPFRONT AT TIME OF COMMENCEMENT OF THE SUBSCRIPTION CYCLE. FOR PAYMENTS UNDER THE RECURRING PAYMENT PLAN, APART FROM THE MONTHLY INSTALLMENTS OF THE SERVICE FEE, PAYABLE OVER A ONE (1) YEAR PAYMENT TERM, YOU SHALL BE CHARGED AN ADDITIONAL NON-REFUNDABLE ACTIVATION FEE AT THE TIME OF REGISTRATION, AS SPECIFIED IN THE PLAN ORDER. THE FEE (INCLUDING ACTIVATION FEE) WILL NOT BE REFUNDED IN CASE OF CANCELLATION OF THE SERVICE PLAN UNLESS OTHERWISE STATED IN THE PLAN ORDER. ALL FEE UNDER THIS CLAUSE OR A RELEVANT PLAN ORDER, IS PAYABLE AT THE TIME OF COMMENCEMENT OF THE SERVICE PLAN.

WHEN YOU PURCHASED THE SERVICE, YOU AGREED TO A SPECIFIC PRICE AND PLAN, WHERE SUCH PLAN MAYBE FOR A TERM OF ONE, TWO OR THREE YEARS ("TERM PLAN"). ALL TERMS OF SERVICE FEE AND/OR ANY OTHER FEE PAYABLE UNDER ANY MODE OF PAYMENT FOR A SUBSCRIPTION SHALL BE SET FORTH IN THE APPLICABLE PLAN ORDER. SIMILARLY, SOME PLANS MAY OFFER A DISCOUNT ON THE SERVICE IF YOU SIGN UP FOR OTHER ISANOPS.COM SERVICES ("BUNDLE DISCOUNT"). YOU AGREE TO MAINTAIN YOUR SERVICE AND THE BUNDLED SERVICES FOR THE APPLICABLE TERM. IF YOU SIGNED UP FOR A TERM PLAN OR A BUNDLE DISCOUNT, THE PRICE AVAILABLE WITH THOSE PLANS IS VALID UNTIL ONE OF THE FOLLOWING OCCURS: (1) THE TERM PLAN EXPIRES; (2) YOU DROP ONE OF THE ISANOPS.COM SERVICES YOU WERE REQUIRED TO PURCHASE TO RECEIVE THE SPECIAL RATE AS NOTIFIED TO ISANOPS.COM; OR (3) YOU TERMINATE THE AGREEMENT/SERVICE PLAN BEFORE THE EXPIRY OF THE RELEVANT TERM.

CREDIT CARD BILLING. YOU MAY BE ASKED TO PROVIDE US WITH A CREDIT CARD NUMBER FROM A CARD ISSUER THAT WE ACCEPT IN ORDER TO ACTIVATE YOUR SERVICE. YOU HEREBY AUTHORIZE ISANOPS.COM TO CHARGE AND/OR PLACE A HOLD ON YOUR CREDIT CARD WITH RESPECT TO ANY UNPAID CHARGES FOR SERVICES OR ANY RELATED EQUIPMENT. YOU AUTHORIZE THE ISSUER OF THE CREDIT CARD TO PAY ANY AMOUNTS DESCRIBED HEREIN WITHOUT REQUIRING A SIGNED RECEIPT, AND YOU AGREE THAT THESE CHARGES ARE TO BE ACCEPTED AS AUTHORIZATION TO THE ISSUER OF THE CREDIT CARD TO PAY ANY AMOUNTS DESCRIBED HEREIN WITHOUT REQUIRING A SIGNED RECEIPT, AND YOU AGREE THAT THESE CHARGES ARE TO BE ACCEPTED AS AUTHORIZATION TO THE ISSUER OF THE CREDIT CARD TO PAY ALL SUCH AMOUNTS. YOU AUTHORIZE ISANOPS.COM AND/OR ANY OTHER COMPANY WHO BILLS PRODUCTS OR SERVICES, OR ACTS AS BILLING AGENT FOR ISANOPS.COM TO CONTINUE TO ATTEMPT TO CHARGE AND/OR PLACE HOLDS WITH RESPECT TO ALL SUMS DESCRIBED HEREIN, OR ANY PORTION THEREOF, TO YOUR CREDIT CARD UNTIL SUCH AMOUNTS ARE PAID IN FULL. YOU AGREE TO PROVIDE ISANOPS.COM WITH UPDATED CREDIT CARD INFORMATION UPON ISANOPS REQUEST AND ANY TIME THE INFORMATION YOU PREVIOUSLY PROVIDED IS NO LONGER VALID. YOU ACKNOWLEDGE AND AGREE THAT NEITHER ISANOPS.COM NOR ANY ISANOPS.COM AFFILIATED COMPANY WILL HAVE ANY LIABILITY WHATSOEVER FOR ANY NON-SUFFICIENT FUNDS OR OTHER CHARGES INCURRED BY YOU AS A RESULT OF SUCH ATTEMPTS TO CHARGE, AND/OR PLACE HOLDS ON, YOUR CREDIT CARD. IF YOU MISTAKENLY PROVIDE A DEBIT CARD NUMBER, INSTEAD OF A CREDIT CARD NUMBER, YOU AUTHORIZE ALL CHARGES DESCRIBED HEREIN TO BE APPLIED TO SUCH DEBIT CARD UNLESS AND UNTIL YOU PROVIDE A CREDIT CARD NUMBER. IN THE EVENT YOU ARE ENROLLED, OR LATER ENROLL, IN AN AUTOMATIC PAYMENT OR ELECTRONIC FUNDS TRANSFER PLAN, YOU AGREE THAT ALL SUMS DESCRIBED HEREIN MAY BE CHARGED, AT ISANOPS OPTION, TO THE ACCOUNT NUMBER PROVIDED FOR SUCH AUTOMATIC PAYMENT OR ELECTRONIC FUNDS TRANSFER PLAN. WHEN PAYMENT IS MADE BY CREDIT CARD OR DEBIT CARD, PAYMENT WILL ALSO BE SUBJECT TO THE TERMS AND CONDITIONS ESTABLISHED BY THE CREDIT OR DEBIT CARD ISSUER. IF CHARGES CANNOT BE PROCESSED THROUGH YOUR CREDIT CARD, OR IF YOUR BANK DRAFT OR ELECTRONIC FUNDS TRANSFER IS RETURNED FOR INSUFFICIENT FUNDS, WE WILL CHARGE YOU AN ADDITIONAL RS 250.00

RENEWAL POLICY

YOU AGREE AND ACKNOWLEDGE THAT A SUBSCRIPTION UNDER THE RECURRING PAYMENT PLAN WILL AUTOMATICALLY RENEW FOR A MONTH, UNLESS NOTIFIED OTHERWISE BY YOU ("AUTO RENEWAL"). HOWEVER, A SUBSCRIPTION UNDER THE ANNUAL PAYMENT PLAN DOES NOT AUTOMATICALLY RENEW AND EXPIRES AT THE END OF THE APPLICABLE TERM PLAN.

YOUR CREDIT CARD WILL BE CHARGED WITH THE AMOUNT OF THE THEN PREVAILING SUBSCRIPTION CHARGES AS PER THE PAYMENT OPTION THAT YOU SELECTED AT THE TIME OF REGISTERING WITH ISANOPS.COM.

IF YOU WOULD LIKE TO OPT OUT OF THE AUTO RENEWAL, PLEASE CALL US AT THE NUMBER PROVIDED ON THE ISANOPS.COM WEBSITE AND SPEAK WITH ONE OF OUR CUSTOMER SERVICE REPRESENTATIVE AT LEAST 30 DAYS PRIOR TO YOUR SUBSCRIPTION END DATE TO DISCONTINUE YOUR SERVICE.

REFUND POLICY
FOR SUBSCRIPTION BASED PLANS, A FULL REFUND WILL BE ISSUED IF ISANOPS.COM HAS NOT BEEN ABLE TO RESOLVE EVEN A SINGLE ISSUE FOR YOU WITHIN THE FIRST 30 DAYS OF THE SUBSCRIPTION. THERE WOULD BE NO REFUND FOR SERVICES OR MONTHLY INCIDENTS WHICH ARE NOT USED NOR CAN THE INCIDENTS BE CARRIED OVER TO THE NEXT MONTH.
IF THERE ARE ONE OR MORE RESOLVED ISSUES, THE FEES FOR THE SUBSCRIPTION SERVICE WILL NOT BE REFUNDABLE. NOTWITHSTANDING THIS ISANOPS.COM MAY, AT ITS SOLE DISCRETION AND ON A CASE BY CASE BASIS, AGREE TO A REFUND OF SUBSCRIPTION FEES AFTER DEDUCTING CHARGES FOR SERVICING THE CUSTOMER.

FOR INCIDENT BASED PLANS, YOU WILL BE ELIGIBLE FOR REFUND WHEN ANY OF THE FOLLOWING CRITERIONS ARE MET:
YOU HAVE ALL THE PREREQUISITES WHICH WERE REQUIRED TO RESOLVE THE PROBLEM AND ISSUE WAS NOT RESOLVED TILL THE TIME ACCOUNT WAS ACTIVE.
THE ISSUE IS OUT OF SCOPE FOR THE PARTICULAR PLAN
07 DAYS HAVE NOT PASSED AFTER THE ISSUE WAS LAST WORKED UPON BY AN ISANOPS.COM TECHNICIAN

PERSONAL AND NON-COMMERCIAL USE LIMITATION

UNLESS OTHERWISE SPECIFIED, THE SERVICES, MATERIALS AND SOFTWARE ARE SOLELY FOR YOUR PERSONAL AND NON-COMMERCIAL USE IN ADDRESSING MATTERS COVERED BY YOUR SERVICE PLAN. YOU MAY NOT MODIFY, COPY, DISTRIBUTE, TRANSMIT, DISPLAY, PERFORM, REPRODUCE, PUBLISH, LICENSE, MODIFY, CREATE DERIVATIVE WORKS FROM, TRANSFER, DISTRIBUTE OR SELL ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED FROM THE SERVICES, MATERIALS, OR SOFTWARE. ANY SERVICES, MATERIALS, AND SOFTWARE ARE AVAILABLE ONLY IN CONNECTION WITH SERVICES UNDER A VALID SERVICE PLAN.

NO UNLAWFUL OR PROHIBITED USE

AS A CONDITION OF YOUR USE OF THE ISANOPS.COM PORTAL OR ANY SERVICES, YOU WILL NOT USE THE MATERIALS, SOFTWARE OR SERVICES FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED BY THESE TERMS OF USE. YOU MAY NOT USE THE SERVICES, MATERIALS, OR SOFTWARE IN ANY MANNER THAT COULD DAMAGE, DISABLE, OVERBURDEN, OR IMPAIR ANY ISANOPS.COM SERVER, OR THE NETWORK(S) CONNECTED TO ANY ISANOPS.COM SERVER, OR INTERFERE WITH ANY OTHER PARTY'S USE AND ENJOYMENT OF ANY OF THE ISANOPS.COM PORTAL, THE MATERIALS, SOFTWARE OR SERVICES. YOU MAY NOT ATTEMPT TO GAIN UNAUTHORIZED ACCESS TO ANY ISANOPS.COM PORTAL, THE MATERIALS, SOFTWARE OR SERVICES, OTHER ACCOUNTS, COMPUTER SYSTEMS OR NETWORKS CONNECTED TO ANY ISANOPS.COM SERVER OR TO ANY OF THE ISANOPS.COM PORTAL, THE MATERIALS, SOFTWARE OR SERVICES, THROUGH HACKING, PASSWORD MINING OR ANY OTHER MEANS. YOU MAY NOT OBTAIN OR ATTEMPT TO OBTAIN ANY ISANOPS.COM PORTAL, THE MATERIALS, SOFTWARE OR SERVICES OR INFORMATION THROUGH ANY MEANS OTHER THAN THAT SPECIFICALLY PERMITTED TO YOU UNDER A PLAN ORDER.

FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:
ISANOPS.COM HAS LIMITS ON THE AMOUNT OF ONLINE SUPPORT REQUESTS A SUBSCRIPTION BASED PLAN USER MAY MAKE DURING THE SUBSCRIPTION PERIOD, HOWEVER, EACH SUBSCRIBER'S USE OF THE SUPPORT SERVICES FOR THE SUBSCRIPTION BASED PLANS ARE SUBJECT TO ISANOPS "FAIR USE" POLICY. UNDER THIS POLICY, IF AT ANY TIME, IN ISANOPS SOLE DISCRETION, A SUBSCRIPTION BASED PLAN USER IS FOUND TO BE ABUSING THE SERVICE BY EXCEEDING THE LEVEL OF USE REASONABLY EXPECTED FROM SOMEONE USING A SUBSCRIPTION BASED PLAN FOR INDIVIDUAL USE, THEN ISANOPS.COM RESERVES THE RIGHT TO SUSPEND OR TERMINATE SUBSCRIBER'S SUBSCRIPTION SERVICES. IN ADDITION, ISANOPS.COM RESERVES THE RIGHT TO SUSPEND OR TERMINATE ANY SUBSCRIPTION SERVICES OF ANY SUBSCRIBER THAT ISANOPS.COM, IN ITS SOLE DISCRETION, DETERMINES ARE BEING USED (A) FRAUDULENTLY, (B) BY ANY PERSON OTHER THAN SUBSCRIBER, OR (C) FOR ANY COMPUTER SYSTEM OTHER THAN A REGISTERED SYSTEM. USER MAY TERMINATE THE SERVICE AT ANY TIME BY GIVING WRITTEN OR ELECTRONIC NOTICE TO ISANOPS.COM; PROVIDED, HOWEVER, THAT USER WILL NOT BE ENTITLED TO A REFUND OF ANY FEES PREPAID BY USER FOR THE SERVICE.

LINKING

YOU MAY NOT CREATE HYPERLINKS TO ANY PORTION OF THE ISANOPS.COM PORTAL, NOR ANY MATERIALS OR SOFTWARE POSTED THEREIN.

INDEMNITY

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD ISANOPS.COM, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, CONSULTANTS, SUPPLIERS, AND ANY THIRD-PARTY WEB SITE PROVIDERS HARMLESS FROM AND AGAINST ALL CLAIMS, DEMANDS, ACTIONS, LIABILITIES, LOSSES, EXPENSES, DAMAGES, AND COSTS, INCLUDING ACTUAL ATTORNEYS' FEES, RESULTING FROM YOUR VIOLATION OF THE MATERIAL TERMS OF THESE TERMS OF USE, ANY MISUSE OR ABUSE OF A SERVICE, ANY USE OF THE SERVICE THAT AMOUNTS TO INFRINGEMENT, OR INFRINGEMENT BY ANY OTHER USER OF YOUR ACCOUNT OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ISANOPS.COM OR ANY OTHER THIRD PARTY. YOU WILL COOPERATE AS FULLY AS REASONABLY REQUIRED IN ISANOPS DEFENCE OF ANY CLAIM. ISANOPS.COM RESERVES THE RIGHT, AT ITS OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENCE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU AND YOU SHALL NOT IN ANY EVENT SETTLE ANY MATTER WITHOUT THE WRITTEN CONSENT OF ISANOPS.COM. YOU AGREE IMMEDIATELY TO NOTIFY ISANOPS.COM OF ANY UNAUTHORIZED USE OF YOUR ACCOUNT OR ANY OTHER BREACH OF SECURITY KNOWN TO YOU.

GUESTS; LIMITED LICENSE TO USE OF ISANOPS.COM PORTAL

IF YOU ARE NOT CURRENTLY SUBSCRIBED FOR A SERVICE, THEN YOU ARE REGARDED AS A "GUEST". USAGE OF THE ISANOPS.COM PORTAL BY CURRENT ISANOPS.COM CUSTOMERS OUTSIDE OF THE SCOPE OF A SERVICE SPECIFIED UNDER AN APPLICABLE PLAN ORDER IS ALSO TREATED AS A "GUEST".

AS A GUEST YOU MAY USE THE ISANOPS.COM PORTAL AND MATERIALS SPECIFICALLY DESIGNATED AS AVAILABLE TO GUESTS ON THE ISANOPS.COM PORTAL FOR THE LIMITED PURPOSES OF (A) DECIDING WHETHER TO SUBSCRIBE TO THE SERVICES PROVIDED BY ISANOPS.COM, (B) REGISTERING WITH ISANOPS.COM AND SUBMITTING PLAN ORDERS ONLY. THE FOREGOING LICENSE GRANT IS A NON-EXCLUSIVE REVOCABLE LICENSE.

SLA

BUSINESS SUPPORT HOURS
MONDAY-FRIDAY, 9:00 A.M. - 6:00 P.M.
SATURDAY 9:00 A.M. – 2:00P.M.

HOW TO REQUEST SERVICE
CUSTOMERS SHOULD CONTACT THE ISANOPS TO REPORT PROBLEMS WITH SERVICES, HARDWARE, AND SOFTWARE. THE ISANOPS SUPPORT MAY BE OBTAINED IN ANY OF THE 4 WAYS LISTED BELOW.
PHONE : PHONE SERVICE IS AVAILABLE DURING NORMAL BUSINESS HOUR. MESSAGES LEFT OUTSIDE OF NORMAL BUSINESS HOURS WILL BE PROCESSED THE NEXT BUSINESS DAY.

ISANOPS RESPONSE PROCESS

ONCE A CUSTOMER &/OR SMB CONTACT REQUESTS SERVICE, OUR STAFF ENTERS A TROUBLE TICKET. THE SYSTEM AUTOMATICALLY GENERATES A TICKET NUMBER AND SENDS THE CUSTOMER AN E-MAIL ACKNOWLEDGING THAT A TROUBLE TICKET HAS BEEN CREATED. KEEP IN MIND THE FOLLOWING:
RESPONSES ARE PROVIDED DURING NORMAL BUSINESS HOURS.
TIMEFRAMES REPRESENT A BEST EFFORT; DELAYS MAY OCCUR WHEN PRODUCTS MUST BE ORDERED OR VENDORS ENGAGED.
WITH EQUIPMENT ORDERS (E.G., LAPTOPS, SMART PHONES), OUR STAFF IS RESPONSIBLE FOR PROVIDING SPECS AND QUOTES WITHIN THE ESTABLISHED RESPONSE TIMEFRAME. THE TIMING OF EQUIPMENT DELIVERY IS BEYOND OUR CONTROL.
PROBLEMS MAY BE RESOLVED REMOTELY.
WHEN COMPUTERS ARE OFF SITE, OUR STAFF MAY NOT BE ABLE TO ADHERE TO THE PUBLISHED RESPONSE TIMES.
PROBLEMS CAUSED BY ISSUES NOT WITHIN OUR STAFF'S CONTROL, SUCH AS BUILDING ELECTRICAL FAILURES, WILL BE ADDRESSED AS QUICKLY AS POSSIBLE BUT ARE NOT HELD TO THE RESPONSE TIMEFRAME.

PRIORITIZATION GUIDELINES AND RESPONSE TIME -

(PLEASE NOTE THE BELOW SLA IS A SUB-CONTRACT UNDER THE ONSITE SERVICE PLAN SUBSCRIBED TO)
ISANOPS PRIORITIZES SERVICE REQUESTS USING THE FOLLOWING GENERAL GUIDELINES BUT TRIES TO RESPOND TO ALL REQUESTS AS QUICKLY AS POSSIBLE:

TIER 1, TIER2 & TIER 3
PRIORITY DESCRIPTION REQUESTS, INCLUDING ROUTINE OR MAINTENANCE TASKS.
EXAMPLES: THE DEPARTMENT REQUESTS ACCOUNT CREATIONS OR UPDATES, COMPUTER SET UPS, DIRECTORY CHANGES, OR FILE SHARES. A CUSTOMER REQUESTS NEW SOFTWARE INSTALLATIONS OR ASKS "HOW TO" QUESTIONS.  A SINGLE CUSTOMER IS AFFECTED BY A PROBLEM BUT IS STILL ABLE TO WORK, OR THERE ARE PROBLEMS WITH A SERVICE BUT IT IS STILL FUNCTIONAL.
EXAMPLES: A CUSTOMER IS EXPERIENCING INTERMITTENT COMPUTER PROBLEMS; IS UNABLE TO OPEN OR WORK WITHIN A SOFTWARE PROGRAM; IS HAVING PRINTER PROBLEMS; HAS LOST ACCESS TO A FILE SHARE; OR REQUIRES BACKUP DATA.  A SIGNIFICANT NUMBER OF PEOPLE ARE AFFECTED BY AN ISSUE, A CUSTOMER'S COMPUTER OR A DEPARTMENTAL SERVER IS COMPLETELY NON-FUNCTIONAL, OR THERE IS A SECURITY CONCERN.
EXAMPLES: THE NETWORK IS INACCESSIBLE; E-MAIL IS DOWN; A CUSTOMER'S ACCOUNT IS LOCKED OR THE PASSWORD NEEDS TO BE RESET; A COMPUTER HAS BEEN INFECTED BY A VIRUS; OR A SERVER IS NONRESPONSIVE. 

LOCAL SERVICE/VAT TAXES EXTRA
IF YOUR SYSTEM IS COLLECTED FOR REPAIR, IT WILL TAKE UP TO 10 BUSINESS DAYS FOR IT TO BE REPAIRED. IT COULD TAKE LONGER DEPENDING ON DELAYS ON PARTS APPROVAL AND/OR PARTS PROCUREMENT.
IF SYSTEM REQUIRES A PART REPLACEMENT, PART COST WILL BE AN ADDITIONAL CHARGE. OUR REPAIR TEAM WILL CALL YOU EXCLUSIVELY TO TAKE YOUR KIND APPROVAL.
IN CASE THE DEVICE IS GIVEN WITH NO POWER / NO DISPLAY / COMPLETELY NON-FUNCTIONAL, ONLY POST OUR THOROUGH CHECK-UP, WE WILL BE ABLE TO REVERT WITH EXACT DIAGNOSIS AND LIST OF PARTS GONE BAD. WE FOLLOW A DECISION TREE APPROACH TO REPAIR THE PROBLEM, THUS IT COULD BE QUITE POSSIBLE THAT WE MAY CALL YOU MORE THAN ONCE TO SEEK A REVISED APPROVAL OF ADDITIONAL PARTS.
THE REPAIR/WORKMANSHIP WARRANTY STANDS FOR 1 MONTH, SUBJECT TO THE EQUIPMENT IS NOT TREATED/OPENED/MANAGED BY ANY OTHER VENDOR, POST OUR LAST REPAIR. REPLACED PARTS WARRANTY IS SEPARATE AS PER THE WARRANTY ON EACH PART.
IN ANY PHYSICALLY DAMAGED EQUIPMENT OR EQUIPMENT WITH IDENTIFIED HARDWARE DAMAGES, IT IS QUITE POSSIBLE THAT ANY PART WHICH IS INTERMITTENTLY WORKING CAN POTENTIALLY COMPLETELY STOP FUNCTIONING, WHILE WE ARE IN THE PROCESS OF DIAGNOSING AND RESOLVING THE REPORTED ISSUE/S. IN SUCH SCENARIO, ISANOPS.COM WILL NOT BE HELD LIABLE FOR RETURNING THE SYSTEM IN THE EXACT (PRE-RECEIVED) PARTIAL WORKING CONDITION, SHOULD THE CUSTOMER DENY FURTHER REPAIR AND RESOLUTION BY THE ISANOPS.COM TECHNICAL TEAM. ISANOPS.COM CHARGES FOR BASIC VISITING CHARGE, IF EITHER THE CUSTOMER DECLINES OUR SERVICE OR DENIES US TO PICK UP THE EQUIPMENT TO BRING TO ISANOPS.
IN CASE WE CHARGE THE COMPLETE SERVICE CHARGE AND THE CUSTOMER EQUIPMENT IS BROUGHT TO OUR REPAIR CENTRE AND THE CUSTOMER DENIES/DOES NOT APPROVE ADDITIONAL REPAIR CHARGES, NO REFUND OF ANY KIND IS ENTERTAINED.
IN CASE CUSTOMER HAS PROVIDED THE APPROVAL, AND WE ARE UNABLE TO SOURCE THE PART OR NOT BEING ABLE TO REPAIR, WE RETURN THE EQUIPMENT WITH A MINIMUM CHARGE DEDUCTED FROM THE TOTAL AS BASIC WORKMANSHIP CHARGES"

ISANOPS.COM DOES NOT GUARANTEE DATA LOSS AND 100% DATA RECOVERY. DATA BACK-UP IS A SEPARATE PAID SERVICE OFFERRED BY ISANOPS.COM, SHOULD YOU/CUSTOMER DESIRE TO TAKE ON THE SERVICE, IT WILL BE BILLED ADDITIONALLY. WHILE, DOING A DATA BACK-UP ISANOPS.COM DOES NOT ENCOURAGE BACKUP OF MUSIC / VIDEO FILES DURING ITS OS REINSTALLATION OR ANY OTHER REPAIR PROCESS.
THE CUSTOMER FULLY INDEMNIFIES ISANOPS.COM.COM FOR ANY OR ALL SOFTWARE/LICENSES VALIDITY/ORIGINALITY THAT THE CUSTOMER HAS ON IT'S EQUIPMENT/DEVICE. ISANOPS.COM DOES NOT PARTICIPATE OR PROMOTE PIRACY OF ANY KIND.
ISANOPS.COM ADVICES ALL IT'S CUSTOMERS TO RETAIN ORIGINAL CDS/LICENSES FOR ANY OR ALL APPLICATION SOFTWARES/LICENSES THAT ARE PRE-INSTALLED ON THE EQUIPMENT/DEVICE. ISANOPS.COM IS NOT RESPONSIBLE FOR ANY LOSS OF INSTALLED APPLICATION SOFTWARE DURING THE PROCESS OF REPAIR.
PER NODE REFERS TO EACH/SPECIFIC DESKTOP, LAPTOP, NET BOOK, PRINTER & DEVICES WITH OR WITHOUT IP, AS DEFINED IN THE FINAL INVOICE
HARDWARE REPLACEMENT RIGHTS ARE SOLELY AND EXCLUSIVELY HELD WITH ISANOPS.COM TO INSTALL NEW OR REFURBISHED PARTS.
PARTS WARRANTY IS PROVIDED BY THE PART MANUFACTURER.
ISANOPS.COM IS NOT LIABLE FOR ANY INSTANCE OF PRE-INSTALLED PIRATED SOFTWARE
THE START DATE/END DATE - MENTIONED IN THE INVOICE, DEFINES THE CUSTOMER SERVICE PERIOD.
ALL HARDWARE REPAIR WILL BE CARRIED-OUT IN OUR TECHNICAL REPAIR CENTRE.
ISANOPS.COM IS NOT RESPONSIBLE FOR ANY DATA LOSS, DATA THEFT, DAMAGE/THEFT/LOSS OF THE EQUIPMENT DURING THE TIME OF SERVICE/REPAIR, WHILE THE EQUIPMENT IS IN THE CUSTODY OF ISANOPS.COM, HOWEVER WILL TAKE UTMOST PRECAUTIONS TO ENSURE SAFETY OF THE DEVICES/EQUIPMENT IN LINE TO THE POLICY OF SAFETY AND PROTECTION OF THE COMPANIES ASSETS.
PLEASE NOTE THAT WHILE COLLECTING THE INVOICE ENSURE THE REQUEST ID / INVOICE ID IS MENTIONED AT ALL TIMES

ESCALATION

IF A PROBLEM IS NOT RESOLVED EXPEDITIOUSLY, THE CUSTOMER MAY ESCALATE THE PROBLEM BY CONTACTING +91 98455 16616 /  +91 97430 66633 OR WRITING TO EMAIL ID ISMAIL@ISANOPS.COM / SANTOSH@ISANOPS.COM

GENERAL FEEDBACK

IF YOU WOULD LIKE TO SHARE YOUR EXPERIENCE WITH US, PLEASE CALL ON +91 88842 35551 OR WRITE TO THE FOLLOWING MAIL ID: INFO@ISANOPS.COM

GENERAL LICENSE RESTRICTIONS
ANY OTHER USE OF THE ISANOPS.COM PORTAL, SERVICES, MATERIALS OR SOFTWARE, OTHER THAN AS EXPLICITLY PERMITTED BY ISANOPS.COM IS PROHIBITED. RIGHTS TO EXECUTE, COPY, MODIFY, DISPLAY, TRANSMIT, DISTRIBUTE, MANUFACTURE, USE, SALE ARE ALL RESERVED TO ISANOPS.COM AND ITS SUPPLIERS. REVERSE ENGINEERING AND DECOMPILATION OF THE SOFTWARE IS STRICTLY PROHIBITED.

USER RESPONSIBILITY

IN CONNECTION WITH OBTAINING SERVICES, YOU AGREE THAT YOU WILL:
COOPERATE WITH THE ISANOPS.COM TECHNICIAN: WE WILL USE COMMERCIALLY REASONABLE EFFORTS TO PROVIDE THE SUPPORT TO YOU. OUR EXPERIENCE SHOWS THAT MOST ISSUES CAN BE CORRECTED AS A RESULT OF CLOSE COOPERATION BETWEEN YOU AND THE TECHNICIAN. PLEASE LISTEN CAREFULLY TO THE TECHNICIAN AND FOLLOW THE TECHNICIAN'S INSTRUCTIONS. YOU MUST CONFIRM THAT THE FOLLOWING CONDITIONS ARE TRUE: THE SITUATION GIVING RISE TO THE QUESTION IS, REPRODUCIBLE ON A SINGLE SYSTEM, I.E., ONE CENTRAL PROCESSING UNIT WITH ITS WORKSTATIONS AND OTHER PERIPHERALS;
YOU MUST HAVE KNOWLEDGE REGARDING THE HARDWARE SYSTEM, ANY SOFTWARE INVOLVED, AND IN THE FACTS AND CIRCUMSTANCES SURROUNDING THE INCIDENT;
THE FULL SYSTEM, INCLUDING SOFTWARE AND HARDWARE, IS AVAILABLE TO YOU AND ACCESSIBLE BY YOU WITHOUT LIMIT DURING ANY TELEPHONE DISCUSSIONS WITH ISANOPS.COM SUPPORT PERSONNEL.

SOFTWARE/DATA BACKUP: YOU UNDERSTAND AND AGREE THAT ISANOPS.COM SHALL UNDER NO CIRCUMSTANCE BE RESPONSIBLE FOR ANY LOST OR CORRUPTED SOFTWARE OR DATA. ISANOPS.COM STRONGLY RECOMMENDS THAT YOU AT ALL TIMES MAINTAIN A COMPLETE DATA BACKUP AND DISASTER RECOVERY PLAN.
ACCOUNT, PASSWORD, AND SECURITY: FOR YOU TO SUBMIT A PLAN ORDER, YOU MUST COMPLETE THE REGISTRATION PROCESS BY PROVIDING US WITH CURRENT, COMPLETE AND ACCURATE INFORMATION AS PROMPTED BY AND REQUIRED UNDER THE APPLICABLE REGISTRATION FORM.  FURTHERMORE, YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT. YOU AGREE TO NOTIFY ISANOPS.COM IMMEDIATELY OF ANY UNAUTHORIZED USE OF YOUR ACCOUNT OR ANY OTHER BREACH OF SECURITY. YOU MAY NOT USE ANYONE ELSE'S ACCOUNT AT ANY TIME, WITHOUT THE PERMISSION OF THE ACCOUNT HOLDER.

AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES

YOU HEREBY ACKNOWLEDGE THAT CIRCUMSTANCES OUTSIDE OF ISANOPS REASONABLE CONTROL (E.G., ACTS OF GOD, A LARGE SCALE OUTBREAK OF A NEW COMPUTER VIRUS, STRIKES, RIOTS, WARS, OTHER MILITARY ACTION, CIVIL DISORDER, ACTS OF TERRORISM, FIRES, FLOODS, VANDALISM, SABOTAGE, ACTS OF THIRD PARTIES, OR THE LIKE) MAY CAUSE SIGNIFICANT DELAYS IN ISANOPS ABILITY TO SCHEDULE A SUPPORT SESSION. YOU HEREBY RELEASE ISANOPS.COM FROM ANY AND ALL LIABILITY, AND AGREE THAT ISANOPS.COM SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER, RESULTING FROM SUCH DELAYS.

ISANOPS.COM OR ITS SUPPLIERS MAY, AT ANY TIME, WITHOUT NOTICE OR LIABILITY, RESTRICT THE USE OF THE SERVICE OR LIMIT ITS TIME OF AVAILABILITY IN ORDER TO PERFORM MAINTENANCE ACTIVITIES AND TO MAINTAIN SESSION CONTROL.

EXCLUSIONS FROM "SERVICES"

"SERVICES" SHALL NOT INCLUDE THE FOLLOWING:
ANY ITEM OR ACTIVITY NOT COVERED BY THE TERMS OF A PLAN ORDER;
SERVICE BEYOND THE DURATION LIMITATIONS IDENTIFIED IN YOUR PLAN ORDER;
PROBLEM DIAGNOSIS AND SUPPORT THAT MAY NOT BE COMPLETED BECAUSE OF A PROBLEM WITH YOUR COMPUTER OR OTHER EQUIPMENT, OR THEIR CONFIGURATION THAT IS BEYOND OUR CONTROL;
SOFTWARE, INCLUDING THE OPERATING SYSTEM AND SOFTWARE ADDED TO THE REGISTERED HARDWARE PRODUCTS WHICH ARE OUT OF SCOPE FOR THE SERVICE PLAN;
PROBLEMS THAT MAY AND DO RESULT FROM: EXTERNAL CAUSES SUCH AS ACCIDENT, ABUSE, MISUSE, OR PROBLEMS WITH ELECTRICAL POWER;
USAGE THAT IS NOT IN ACCORDANCE WITH PRODUCT INSTRUCTIONS PROVIDED BY MANUFACTURE;
FAILURE TO FOLLOW THE PRODUCT INSTRUCTIONS PROVIDED BY MANUFACTURE OR FAILURE TO PERFORM PREVENTIVE MAINTENANCE; OR
PROBLEMS CAUSED BY USING ACCESSORIES, PARTS, OR COMPONENTS NOT COMPATIBLE WITH THE PRODUCT.
NON COMPLIANCE WITH THE ISANOPS.COM TECHNICIAN INSTRUCTIONS FOR RESOLVING THE QUERY.

 

EXCLUSIONS FROM "SHARED SERVICES"

"SHARED SERVICES" SHALL NOT INCLUDE THE FOLLOWING:
ANY ITEM OR ACTIVITY NOT COVERED BY THE TERMS OF A PLAN ORDER;
SERVICE BEYOND THE DURATION LIMITATIONS IDENTIFIED IN YOUR PLAN ORDER
PROBLEM DIAGNOSIS AND SUPPORT THAT MAY NOT BE COMPLETED BECAUSE OF A PROBLEM WITH YOUR COMPUTER OR OTHER EQUIPMENT, OR THEIR CONFIGURATION THAT IS BEYOND OUR CONTROL;
SOFTWARE, INCLUDING THE OPERATING SYSTEM AND SOFTWARE ADDED TO THE REGISTERED HARDWARE PRODUCTS WHICH ARE OUT OF SCOPE FOR THE SERVICE PLAN;
PROBLEMS THAT MAY AND DO RESULT FROM: EXTERNAL CAUSES SUCH AS ACCIDENT, ABUSE, MISUSE, OR PROBLEMS WITH ELECTRICAL POWER;
USAGE THAT IS NOT IN ACCORDANCE WITH PRODUCT INSTRUCTIONS PROVIDED BY MANUFACTURE;
FAILURE TO FOLLOW THE PRODUCT INSTRUCTIONS PROVIDED BY MANUFACTURER OR FAILURE TO PERFORM PREVENTIVE MAINTENANCE;
PROBLEMS CAUSED BY USING ACCESSORIES, PARTS, OR COMPONENTS NOT COMPATIBLE WITH THE PRODUCT: OR
NON-COMPLIANCE WITH THE ISANOPS BUSINESS SUPPORT SERVICE ENGINEER INSTRUCTIONS FOR RESOLVING THE QUERY.

 

NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE ISANOPS.COM PORTAL, OR THROUGH A SERVICE
NO LOGO, GRAPHIC, SOUND OR IMAGE FROM ANY ISANOPS.COM WEB SITE MAY BE COPIED OR RETRANSMITTED UNLESS EXPRESSLY PERMITTED BY ISANOPS.COM. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.

THIRD PARTY PRODUCTS
AS PART OF THE SERVICES, ISANOPS.COM MAY SUGGEST THAT YOU ACQUIRE, INSTALL AND USE CERTAIN THIRD PARTY SOFTWARE OR SERVICES ("THIRD PARTY SOFTWARE"). THIRD PARTY SOFTWARE IS LICENSED TO YOU BY THE RESPECTIVE OWNERS OR LICENSEES OF THE THIRD PARTY SOFTWARE. YOU MUST AGREE TO THE TERMS AND CONDITIONS SET FORTH BY SUCH OWNERS OR LICENSEES BEFORE INSTALLING THIRD PARTY SOFTWARE, WHETHER ISANOPS.COM ASSISTS YOU IN THE ACQUISITION, INSTALLATION, AND/OR USE OF THIRD PARTY SOFTWARE. ISANOPS.COM HAS NO RESPONSIBILITY OR RIGHTS TO THE THIRD PARTY SOFTWARE AND DOES NOT LICENSE THIRD PARTY SOFTWARE TO YOU OR MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE THIRD PARTY SOFTWARE.

TO THE EXTENT THAT WE PROVIDE TECHNICAL ASSISTANCE AND SUPPORT FOR THIRD PARTY SOFTWARE OR EQUIPMENT, YOU MUST ENSURE THAT YOU COMPLY WITH THE TERMS AND CONDITIONS UNDER WHICH YOU LICENSED SUCH THIRD PARTY SOFTWARE OR PURCHASED SUCH EQUIPMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT WE ARE AN AUTHORIZED SERVICE PROVIDER FOR THIRD PARTY SOFTWARE OR FOR ANY EQUIPMENT; IT IS YOUR SOLE RESPONSIBILITY TO DETERMINE IF YOU REQUIRE ADDITIONAL RIGHTS FOR US TO PROVIDE SUCH SUPPORT AND IF SO, TO ACQUIRE SUCH RIGHTS. YOU ACKNOWLEDGE THAT SUPPORT OF THIRD PARTY SOFTWARE OR EQUIPMENT BY AN UNAUTHORIZED SERVICE PROVIDER MAY VOID ANY WARRANTY MADE BY THE SUPPLIER OF SUCH THIRD PARTY SOFTWARE OR EQUIPMENT.

LIMITED SERVICE WARRANTY

ISANOPS.COM DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW ISANOPS.COM TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.

ISANOPS.COM AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. ISANOPS.COM AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ISANOPS.COM AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.

IN NO EVENT SHALL ISANOPS.COM AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.

LIMITATION OF LIABILITY

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN NO EVENT SHALL ISANOPS.COM BE LIABLE TO YOU IN EXCESS OF THE AMOUNTS ACTUALLY PAID BY YOU TO ISANOPS.COM UNDER THE PLAN ORDER THAT IS THE SUBJECT OF THE DISPUTE. "YOU" AGREE THAT IN CASE ISANOPS.COM PERSONNEL ARE REQUIRED TO HANDLE THE HARDWARE, ISANOPS.COM WILL NOT BE LIABLE TOWARDS ANY DAMAGES TO YOUR EQUIPMENT, IN-TRANSIT OR BROUGHT-IN TO OUR LOCATION/OFFICE/DEPOT FOR FURTHER REPAIR AND REPLACEMENT.

TERM AND TERMINATION

ISANOPS.COM AT ITS SOLE ELECTION MAY TERMINATE OR SUSPEND YOUR SERVICE IMMEDIATELY WITHOUT NOTICE IF, IN THE SOLE DISCRETION OF ISANOPS.COM: (A) YOU ARE IN BREACH OF ANY OF THE TERMS AND CONDITIONS (INCLUDING BUT NOT LIMITED TO ALL POLICIES REGARDING ABUSE AND ACCEPTABLE USE OF THE SERVICE) OR ANY LICENSE FOR THIRD PARTY SOFTWARE; (B) YOUR USE OF THE SERVICE IS PROHIBITED BY LAW OR IS DISRUPTIVE TO, ADVERSELY IMPACTS OR CAUSES A MALFUNCTION TO THE SERVICE, ISANOPS NETWORK, OR THE USE AND ENJOYMENT OF ISANOPS OTHER USERS; (C) ISANOPS.COM RECEIVES AN ORDER FROM A COURT TO TERMINATE THE SERVICE YOU ARE AVAILING ; (D) IF ISANOPS.COM FOR ANY REASON CEASES TO OFFER THE SERVICE; (E) IF YOU ARE NO LONGER A ISANOPS.COM CUSTOMER, OR (F) ISANOPS.COM DETERMINES THAT YOU ARE ABUSING THE SERVICE. ISANOPS.COM, IN ITS SOLE DISCRETION, MAY REFUSE TO ACCEPT YOUR REQUEST FOR THE SERVICE, RENEWAL OR RE-SUBSCRIPTION FOLLOWING A TERMINATION OR SUSPENSION OF YOUR USE OF THE SERVICE.

SEVERABILITY; WAIVER

IF ANY PROVISION OF THE TERMS OF SERVICE BE HELD INVALID OR UNENFORCEABLE, THAT PORTION SHALL BE ENFORCED TO THE MAXIMUM EXTENT POSSIBLE, AND ALL OTHER PROVISIONS CONTAINED IN THE TERMS OF SERVICE SHALL REMAIN IN FULL FORCE AND EFFECT. ISANOPS FAILURE TO ENFORCE ANY PROVISION OF THE TERMS OF SERVICE SHALL NOT BE DEEMED A WAIVER OF SUCH PROVISION NOR OF THE RIGHT TO ENFORCE SUCH PROVISION.

MODIFICATION

ISANOPS.COM RESERVES THE RIGHT TO AMEND THE TERMS AND CONDITION, AND THE ISANOPS.COM PORTAL AT ANY TIME BY
(A) POSTING A REVISED VERSION OF THE TERMS AND CONDITIONS ON THE ISANOPS.COM PORTAL, OR BY
(B) SENDING INFORMATION REGARDING ANY AMENDMENT TO THE TERMS OF SERVICE TO THE EMAIL ADDRESS YOU PROVIDE TO ISANOPS.COM IN CONNECTION WITH REGISTRATION. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE ISANOPS.COM WEBSITE TO BE NOTIFIED OF ANY AMENDMENTS TO THE TERMS AND CONDITIONS. YOUR USE OF THE ISANOPS.COM PORTAL, OR THE SERVICES AFTER AN AMENDMENT TO THE TERMS AND CONDITIONS SHALL BE DEEMED ACCEPTANCE BY YOU OF THE AMENDED TERMS AND CONDITIONS.

LAW & ARBITRATION; FORUM

THIS AGREEMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER THIS AGREEMENT AND ANY DISPUTES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL BE GOVERNED IN ALL RESPECTS BY THE LAWS OF THE STATE OF KARNATAKA, INDIA WITHOUT REGARD TO CONFLICTS OF LAW PRINCIPLES THAT WOULD REQUIRE THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION. ANY DISPUTES, DIFFERENCES, OR QUESTIONS UNDER THIS AGREEMENT MAY BE SETTLED BY ARBITRATION IN ACCORDANCE WITH THE ARBITRATION AND CONCILIATION ACT, 1996 BY A SOLE ARBITRATOR. THE ARBITRATION SHALL TAKE PLACE IN BANGALORE AND SHALL BE CONDUCTED IN ENGLISH.

IF USER HAS ANY QUESTIONS ABOUT THE PRIVACY POLICY AT OUR WEB SITE, USER CAN E-MAIL USER INQUIRIES TO INFO@ISANOPS.COM

ISANOPS RECOMMENDS READING THE FULL DISCLAIMER